Privacy Policy

1. Introduction

Welcome to Hearvibe Hearing, Speech & Vertigo Clinic. We respect your privacy and are committed to protecting your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, book appointments, or utilize our clinical and home visit services.

2. Information We Collect

We collect information to provide specialized audiometry, speech pathology, and vestibular healthcare services. This includes:

• Personal Identification Data: Full name, age, gender, telephone number, email address, and residential address for home visit bookings.
• Health & Medical Records: Diagnostic reports (Pure Tone Audiometry, BERA, Tympanometry, VNG, etc.), medical histories, speech assessment notes, and hearing aid trial specifications.
• Technical Web Data: IP address, browser type, device information, and cookies when navigating our website.

3. How We Use Your Information

Your information is strictly utilized for clinical care and administrative improvement, including:

• Scheduling in-clinic evaluations, speech therapies, and home doorstep care visits.
• Formulating personalized hearing aid prescriptions, speech rehabilitation plans, and balance therapies.
• Communicating appointment reminders, test results, and follow-up care instructions via Call, SMS, or WhatsApp.
• Maintaining compliant patient health records in accordance with healthcare regulations.

4. Medical Confidentiality & Data Sharing

We uphold strict doctor-patient confidentiality. We do not sell, rent, or trade your personal or health information to third parties. Data may only be shared under the following conditions:

• With referring physicians or ENT specialists involved in your treatment plan (with explicit patient consent).
• With medical device manufacturers (e.g., Digital Hearing Aid programmers) solely for custom device calibration.
• If required by legal obligations or court orders.

5. Data Security

We implement industry-standard physical, electronic, and managerial procedures to safeguard your information. Secure servers, encrypted form transmissions, and restricted administrative access prevent unauthorized access, alteration, or disclosure of your clinical records.

6. Cookies & Web Analytics

Our website uses basic cookies to enhance user navigation and analyze anonymous traffic performance. You can choose to disable cookies through your browser settings without affecting core website readability.

7. Your Rights

As a patient, you have the right to request access to your diagnostic reports, request corrections to your personal details, or request the deletion of non-essential records, subject to statutory medical record retention requirements.

8. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please reach out to our privacy coordinator: